This privacy policy explains how Thymes may collect and use information shared through website forms, email links, product inquiries, and related communication. The goal is to respond to requests about candles, diffusers, home fragrance gifts, service support, and Maker Studio conversations in a responsible way.
We may collect your name, email address, company, interest area, message content, and any project details you choose to provide. This may include launch timing, quantity targets, scent preferences, packaging needs, or recipient context. We do not ask for sensitive personal information through standard inquiry forms.
Submitted information is used to answer questions, suggest product formats, discuss fragrance assortment needs, and coordinate follow-up communication. It may also help us improve website content by showing which product categories, gift services, or studio topics are most useful to visitors.
For example, if many visitors ask about winter candles, reed diffuser refills, or corporate fragrance gifts, Thymes may use that pattern to improve product explanations, update service pages, or prepare clearer follow-up materials. We may also retain communication history so a later conversation about the same retail program, hospitality project, or gift launch can continue without requiring you to repeat every detail.
Thymes does not sell inquiry details. Information may be shared with service providers or internal partners only when needed to respond to your request, maintain the website, or support business communication. We use reasonable safeguards to keep inquiry data organized and protected.
Some operational support may involve email tools, website maintenance, analytics, or customer communication systems. These services are expected to handle information only for the purpose of helping Thymes operate the website and respond to inquiries. We do not authorize those providers to use submitted project details for unrelated marketing or resale.
You may request that Thymes update or remove contact information submitted through this website. You may also choose not to provide optional project details, although doing so may limit how specific our product or service recommendations can be.
If you no longer want follow-up about a candle assortment, diffuser program, or Maker Studio discussion, you may tell us through the same contact channel used for the original inquiry. We will make reasonable efforts to honor the request while retaining records that are needed for legitimate business, security, or legal purposes.